Essential Duties and Responsibilities
Lead the SDI business unit with full accountability for revenue, margin, and profitability.
Own development and execution of the commercial strategy, with a focus on securing long-term
customer partnerships and expanding Flexfab’s offering within the Aftermarket.
Build and lead a cross-functional team with direct reports that may include Sales Managers, Account
Managers, Field Sales Representatives, Marketing Specialists, Marketing Agency, Engineering Managers,
Customer Service Representatives, and Quality or Program Engineering staff.
Provides direction and support to the Sales Managers to ensure alignment of execution with business
strategy and customer expectations.
Coordinate with shared services (e.g., Operations, Finance, Supply Chain, Marketing, IT, HR, and Global
Manufacturing) to ensure business unit performance goals are met while respecting functional reporting lines.
Develop and execute a marketing strategy that increases brand and product awareness with the end user.
Ensure alignment and delivery across all functions supporting the business unit by removing
barriers, resolving conflicts, and holding contributors accountable to shared targets.
Serve as the senior-most customer interface for key relationships; lead executive-level communications and negotiations.
Act as a visible industry leader by engaging in key trade associations, customer forums, and public
platforms relevant to the heavy-duty truck and industrial aftermarket sectors.
Use digital tools and financial models to forecast performance, evaluate strategic options, and support data-driven decisions.
Gather and apply market intelligence, industry trends, and forecasts.
Oversee pricing strategy, contract management, and commercial risk evaluation.
Drive innovation by championing voice-of-customer feedback, commercial validation of concepts, and alignment of development efforts with market demand.
Collaborate with Product Development and Engineering to align new technology introductions with customer and market needs.
Monitor program and launch execution for SDI customers; ensure cross-functional coordination to meet delivery, quality, and cost targets.
Champion individual and team development at all levels within the SDI unit. Model and foster a
culture of growth, aligning individual development goals with the organization’s strategic priorities.
Lead and model Flexfab’s HEARTS values to build a high-performing, collaborative, and accountable business unit culture.
Success Measures
Achieve SDI BU revenue target growth year-over-year.
Maintain or exceed operating income target.
Improve customer scorecard or satisfaction metrics.
Achieve >70% employee engagement positivity scores in the SDI team.
Required Qualifications
Bachelor’s degree in business, Engineering, or related field; MBA preferred.More than 10 years of proven commercial success in distribution-based businesses, preferably within the Automotive/Truck or Industrial Aftermarket.
Demonstrated experience building and growing customer relationships in North American markets, with a strong track record of increasing
sales through distributor channels and establishing the sales force and structure needed to support growth.
Strong commercial acumen and sound business judgment are essential, ideally in complex distribution environments involving multiple channels such as distributors, wholesalers, and
retailers. Must have strong analytical skills, with the ability to apply insight and analysis to complex business challenges.
Strong marketing knowledge and proven ability to create end-customer value through multiple indirect channels. Demonstrated command of strategic marketing concepts, brand positioning, and brand enhancement.
Experience with product digitalization and digital marketing is preferred.
Expertise in pricing structures across multiple distribution levels. Skilled at using market data and insights to guide planning and decision-making, with experience developing effective price list strategies and discount policies.
Demonstrated ability to lead cross-functional teams, including matrixed/shared service models.
Skilled communicator and negotiator, comfortable engaging senior-level stakeholders across multiple functions and geographies.
Strong analytical and strategic thinking capabilities.
Experience using ERP and CRM systems to drive decision making and execution.
Core Competencies - Director
Strategic Mindset & Business Insight.
Develops Talent & Builds Effective Teams.
Drives Engagement & Results.
Cultivates Innovation.
Ensures Accountability.
Communicates Effectively & Influences.
Cultural Alignment
This leader is expected to exemplify Flexfab’s HEARTS values:
Honesty – Demonstrates integrity and transparency in all dealings
Excellence – Drives continuous improvement in performance and outcomes
Accountability – Takes full ownership for results and team success
Respect – Models respect for people, roles, and diverse perspectives
Teamwork – Aligns others and collaborates effectively to deliver results
Support – Builds and sustains a culture of trust and development
Location and Working Conditions
Based in Grand Rapids, MI area or within reasonable daily commuting distance
Significant domestic and international travel required (~50-60%).
Standard office environment with periodic time in manufacturing and customer settings.
Regular interaction with global Flexfab leadership, international colleagues, and major customers.
Development and Career Exposure
This role provides high visibility across global operations and commercial leadership. It offers a
development pathway toward senior executive leadership roles within Flexfab